Returns
Returns & refunds policy
Changed your mind, or something not right? Here's how returns work. To start one, email info@mr-resistor.co.uk for a returns authorisation, or download the returns form (PDF).
Online orders — change of mind
- You have 14 days from the day after delivery to cancel an online order (Consumer Contracts Regulations).
- Tell us in writing — email or letter — within that window; we'll issue a returns authorisation number.
- Return the goods within 14 days of authorisation, in resaleable condition. Return postage is yours.
- Refunds are issued within 7–10 days of receipt to your original payment method. Original delivery charges aren't refundable, and a processing fee of up to 20% may apply.
Showroom orders — change of mind
- Items must be unused and in undamaged original packaging.
- We'll refund within 7 days, or issue a credit note (valid 12 months); a handling charge of up to 20% may apply to refunds.
Faulty items
- Report breakages to glass, mirror or plaster within 48 hours, physical defects within 14 days, and electrical faults within 30 days — in writing.
- We'll issue an RMA and arrange collection. All products carry a one-year warranty against manufacturing faults.
- Refunds are processed 7–10 days after the item reaches our warehouse and is inspected.
Discounted & bespoke items
- Quotation, clearance and discounted items are final sale unless there's a manufacturing defect — report within 7 days with proof.
- Custom and bespoke orders can't be returned unless faulty; cancellation depends on the production stage and is at our discretion.